Please download the below PDF file.
1). Can I Set up the camera with my mobile Wifi
Ans - No, you need a proper internet connection to set up the camera
2). Can’t discover the camera on the same LAN?
Ans - Make sure that your phone and the camera connect to the same router.
3). The camera can’t record?
Ans - Format SD card on phone APP or take out the SD card and format it on PC. Then plug in the SD card. If the record indicator is off, it means something wrong with the SD card itself. Power off the camera when plugged in or take out the SD card.
4). Scanning QR code doesn’t work?
Ans - Check if the camera is facing straight to the QR code, and then move your phone.
5). Camera list shows offline?
Ans - Make sure if the camera is successfully connected to the network. The camera must connect to the router, not directly to modern.
6). Camera list shows?
Ans - First, check if the network indicator light is on. If not, it means the camera is not connected to the network. Second check if you enter the right password.
7). Forget the password of the camera?
Ans - There is a reset button hole on the bottom of the camera. Reset the camera, then the camera restores the default password “123456”
8). Mobile phone APP “V380” and CMS on PC can’t access to the camera simultaneously?
Ans - An account can be used by only one user at the same time. Register more accounts for multi-users.
9). Can’t receive alarm emails?
Ans - Check if the emails are in your spam folder.
We ship product in less than 24 hours for normal order and same day dispatchment is done when you choose "Same Day Dispatchment" option while checking out.
Return & Refund
We Provide No Questions Asked Free Returns And Replacement Up To 6 Months. If you are not happy with any of our products, due to any reason, you can return it back to us up to 6 months.
6 Months Replacement Warranty
Product Replacement if you pay through Cash On Delivery.